Friday, May 6, 2011

Say It And Mean It

Interestingly, one of my banks called me to offer me a credit card to which I agreed. When I went to pick it up, it wasn't ready. So some time after, they emailed me  to tell me that it was ready. So I went to the bank. To my surprise, they had sent me two of the same type of cards which really made no sense. Why would I want two of the same type of cards? So I asked the person to cancel one. For that, I had to speak to another bank officer by phone. I told him that I wanted him to cancel one of the cards and I explained to him why. The guy, instead of going ahead and cancel the extra card, decided to to show me the benefits of having two cards. After he gave me his long convincing story, I told him I wanted to cancel the card anyway. So he insisted on not giving in. He tried to sell me another card in its place. After his long story, again I told him that I wanted to cancel the card. He wouldn't listen. So I had to say to him frankly in spite of all that he had said, "Cancel the card" -more like an order. Then he got it. So he finally agreed to cancel the card. There are many people like him - who  would not give up on selling you something or trying to win you over to their side, but would rather persist with their talk until you give in. Be careful of them, especially the ones who promote credit cards. You keep to your word. Say it and mean it. Don't give in to them if you don't want to. Don't be rude to them, and don't let them walk all over you. Stick to your word. Say it and mean it.

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